Terms of use

GENERAL TERMS

1º.- Legal Framework

In compliance with the regulations in force, the BOZZOLINI ELISA entity that operates through the internet from this website www.SUNVIBESCOLLECTIVE.COM detailed below the general conditions of contracting of the products and / or services offered through it and of those that generate the rights and obligations of the parties.

2º.- Identification

The Present General Conditions of Contract (hereinafter "Conditions") have the function to regulate the relationship between ELISA BOZZOLINI (hereinafter the "Provider") and the customers (hereinafter the "User"), relating to all transactions made through of the website of the online store.

2º.1.- Offer Company

BUSINESS NAME: ELISA BOZZOLINI

COMMERCIAL NAME: SUN VIBES COLLECTIVE

CIF: X7770778K

LEGAL ADDRESS: CALLE BARTOMEU DARDER

CITY: PALMA DE MALLORCA

PROVINCE: PALMA DE MALLORCA

C.P .: 07011

EMAIL: HELLO@SUNVIBESCOLLECTIVE.COM 

2º.2.- The User

User or customer, the Internet user who acquires this condition, by registering on the website, using a form and to which are assigned user and password keys, over which he has full responsibility for use and custody , being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.

3º.- Acceptance

By accepting these Conditions, the User declares:

  1. That he/she is a person with the capacity to contract according to the current regulations.
  2. That you have read and accept these Conditions.

4º.-Availability

The User shall always have access, and in any case, prior to the start of the product contracting procedure, to the conditions, and may be stored and / or reproduced in a durable medium.

5º.-Validity or Duration

The period of validity or duration of these Conditions and specific conditions of contract, will be the time that they remain published on the aforementioned website and will be applicable from the moment the User makes use of the website, and / or appropriate to the hiring of any products.

6º.- Modifications

The provider reserves the right to unilaterally modify these Conditions, without affecting the goods or promotions that were acquired prior to the modification by the User.

The User undertakes to read carefully the contracting conditions, whenever it proceeds to the hiring of a given product that they have been subject to modification since the last time they accessed.

7º.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision or the part of it that is null or ineffective, subsisting in all the rest of the Conditions.

8º.- Purpose of the contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the provider and the user at the time when the latter accepts the purchase during the online contracting process by means of the mechanisms set out below.

The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of one or more specific products.

Each of these products may be subject to a specific regulation through the specific contracting conditions of each of them, of which more detail will be given in the warranty section, returns, withdrawal, or the product's own data sheet, due to the different formats in which the products are marketed, their packaging or their own nature.

9º.- Registration of Users to our Newsletter

The User can register for our Newsletter on the web, for which he will enter the required personal information such as: name and surname, address, email. This registration will provide you with the receipt of newsletters with information about the company, its products, promotions, among others.

Once registered in our Newsletter, the user will receive a confirmation email.

10º.- Geographical scope

This ELIZA BOZZOLINI website operates and sells to everyone. From now on, this geographical area will be understood as "the Territory". Therefore, shipments are only made and the products distributed in the Territory. The use of this website and any purchase made in it is considered made in Spain, and therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the mentioned Territory.

All of the above is indicated without prejudice to the fact that soon we can offer these services in the excluded areas, in which case it will be announced in advance on this website.

11º.- Product Information

The Provider pays great attention to the information regarding the characteristics of the products through technical descriptions from its collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of the technique and respecting market standards.

This descriptive sheet will incorporate a contact form in case you wish to obtain more detailed information. Or for greater ease, you can have a link to expand the information to the extent possible.

12º.-Taxes, currency and shipping costs

The prices indicated for each product include the Value Added Tax (VAT) and in any case they will be expressed in the Euro currency (€). Said prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased.

13º.- Language in which the contract is developed

The contracting procedure and pre-contractual information is in English and this language will be used to carry out the contracting.

14º.-Steps of the Procurement Process

14º.1.- Purchase process

The purchase process is easy and simple.

It is not necessary to register to start the process of contracting products on WWW.SUNVIBESCOLLECTIVE.COM

Summary of the products added to the shopping cart

Shipping information

Shipping method

Payment Information

Review of the order and payment

* NOTE: THE OBLIGATION OF PAYMENT WHEN MAKING THE ORDER.

Provisions to be taken into account in the purchase process.

15º.- Product availability

The purchase of products has stock that is continuously updated. In case of delay of the shipment, it is previously notified by phone or via email.

16º.- Types of products

The website has a wide diversity of designs and models created by our brand with everything related to women's fashion, distributed in categories for easy search.

17º.- Maximum order amount

There is no maximum order.

18º.- How to expand or Cancel my order

In order to extend an order, the user must make a new one and request through our email HELLO@SUNVIBESCOLLECTIVE.COM a discount code for shipping costs for those cases in which the order made by the same user has not yet has left our home.

To cancel an order after making a purchase, it can be canceled as long as you cancel it within 24 hours of the purchase.

In this case, the full amount will be refunded if the user has chosen Paypal as payment method.

For those cases where the user has chosen to pay with a credit / debit card, the total amount will be returned minus the Stripe payment gate commission, this is:

For credit / debit cards within the European Union, 1.4% + € 0.25 will be deducted.

For credit / debit cards outside the European Union, it will be deducted 2.9% + € 0.25.

Returns: the total amount will be refunded less the commission of the payment gateway

In addition to the above, shipping costs will also be deducted.

To request cancellation of your order you must send an email to the address HELLO@SUNVIBESCOLLECTIVE.COM.

19º.- Expenses and shipping methods and delivery time

The shipping costs will be made by the carrier of the supplier and will cover the shipping costs to be made by the carrier of suppliers whose rates can be checked at all times by the user at the time of placing the order.

The rates will vary depending on the characteristics, weight of the product that is purchased.

The only form of delivery is at home, without it being reported in the future of the possibility of picking it up at the address of the Provider's address.

The order will be sent to the address you indicated at the time you made your purchase. The provider does not guarantee delivery in the postal boxes.

20º.- The delivery period

Unless there are any unforeseen or strange circumstances in the design of our designs, once the order is confirmed, we will send it to you within a maximum period of 10 working days when the product (s) is available in stock.

For those cases in which the product is not available in stock, the maximum delivery time will be 20 working days.

We advise you that upon receiving your package verify that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly upon receipt. When opening your package, if you find that the items delivered are not in accordance with your order or are damaged, please contact our Customer Service, see its section.

21º.- Invoice

Where can I check my bill? The invoice will always be printed along with the order.

22º.- Tax on added value

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

23º.- Methods or Payment Modes

In general, the User may choose the payment method:

A) By credit / debit card, for which it will facilitate, among others:

    (i) name and surnames;

    (ii) card number;

    (iii) CVV / CVC;

    (iv) expiration date of the card;

    Once you have validated all the information about your purchase (articles, shipping modes, delivery address and billing) you will have an option to choose which payment method you wish to use and enter your data.

    In the event that the payment platform informs of the denial of the card, the order will be automatically canceled, informing the client of the cancellation online and at the moment, as we have previously commented. You can not make payments with cards issued outside of Spanish territory.

    The data of your card will not be saved in our database, since when they are filled out they will be in the secure web of the chosen bank entity.

    The data of your card is protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications.

    B) By Paypal

      You can make the payment of your purchase through Paypal.

      24º.- General Provisions on the Payment Process

      The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.

      For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the participating financial entities or by payment platforms in a secure manner (eg Visa, Mastercad, Paypal, etc.).

      Once the payment has been made correctly, a message with the confirmation of the purchase will appear on the screen.

      In case of error, a message will appear on the screen indicating "Payment data are erroneous. Please, try again".

      The Provider reserves the right to cancel payments or orders in the case of indications of fraudulent operations, informing the competent authorities of the conducts that are susceptible of investigation for the prevention of fraud.

      25º.- Returns of defective, damaged or incorrect products or exercising the Right of Withdrawal

      Once the User has received your order, can not desist from it as it is a custom and made to measure garments.

      This provision does not affect the rights recognized to the consumer by current legislation. 

      In the cases in which you consider that at the time of delivery the product does not conform to the provisions of the Contract is a damaged product during its delivery, or is incorrect you should contact us immediately through our form of contact, facilitating the data of the product as well as of the damage that suffers, by means of electronic mail reviewed in the epigraph Attention to the client.

      Once the return request has been examined, and the appropriate verifications have been made, upon confirmation via e-mail, we will proceed to the collection of the product, at the place where it was delivered.

      We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the replacement of the product is necessary (if applicable). The replacement of the article will be carried out as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the non-compliant item is being replaced.

      The rights recognized by current legislation are safe.

      In the case that you have received an erroneous order, send us an email to the address HELLO@SUNVIBESCOLLECTIVE.COM. We will be happy to assist you to correct the error.

      26º.- Exceptions to the right of withdrawal

      The right of withdrawal does not apply to the delivery of:

      Products that may change their nature and products made to measure and / customized.

      27º.- Customer Service: Help, Suggestions and Claims

      At any time, you can contact our Customer Service to ask for help, put suggestions or complaints by writing to HELLO@SUNVIBESCOLLECTIVE.COM.

      28º.- Guarantee of the products

      The guarantee of those purchases made by consumers and users through this web page, will be the one legally established for each type of product and in the same terms.

      29º.- Rights of the Provider

      Preserve, modify or suspend your website without prior notice.

      Modify the price of the offers.

      Reject orders due to lack of stock or customer default.

      Reject access to computer tools to clients in case of non-compliance with these conditions.

      Perceive the amount of the customer's purchases, accepted the transaction.

      Reserve the domain and keep full ownership of the item until the full payment by the customer.

      Not reproduce, alienate or dispose of the information published by El Lender in all its contents without the express permission of the company itself.

      Proceed to correct or amend human or computer errors.

      30º.- Limitation of liability

      All the information provided by the User to the Provider and through the corresponding forms must be true. It is the responsibility of the User to keep the data supplied to the Provider, duly updated. In any case, the Provider disclaims any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

      Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

      The Provider will not be responsible in those cases in which it corresponds to the parents, tutors or legal representatives of the Users who are minors or incapacitated, authorize the access, supply of personal information or use of the website or the hiring of any products or services provided through the applications or web platform. It will be the responsibility of the mentioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person to the hiring of the products and services provided through WWW.SUNVIBESCOLLECTIVE.COM.

      The access of Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it will be up to the User to have the necessary tools to detect such viruses or computer elements of a harmful nature. Consequently, the provider will not be responsible for any damage caused to the computer equipment of the Users or third parties during access to the Contents.

      The Provider will not respond for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

      31º.- Applicable Law and Jurisdiction

      These conditions will be governed or interpreted in accordance with Spanish legislation in matters that are not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of the products or services subject to these

      Conditions, to the Courts and Tribunals of the user's address.

      In the event that the user has his domicile outside Spain, the provider and the user, expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEB.

      32º.- Online litigation resolution platform for consumers and merchants

      The European Commission has launched a platform to help consumers and merchants resolve disputes relating to purchases made on the Internet.

      Platform link:

      https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES